Need to Return a product?

To return a product at EquiTux.com, you'll need to request a Return Merchandise  Authorization (RMA) number.
This can be done by contacting our service department at  equitux@equitux.com or by telephone.
NO returns of any type will be accepted without an RMA.

To request an RMA:
By E-MAIL: equitux@equitux.com
By phone:1-888-508-1574; Monday - Saturday: 10:00 a.m. - 5 p.m. Eastern Time.
equitux@equitux.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, EquiTux.com accepts returns on merchandise from select manufacturers within 30 days. However, EquiTux.com reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward future product purchases.

• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to EquiTux.com on returned items, and EquiTux.com will pay the shipping charges on the replacement or exchange item(s) going back.
   
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: 
  • EquiTux.com
    30 Birch Meadow Road
    Merrimac, MA, 01860

Returns within 30 days from invoice date can be for exchange, replacement, refund or credit at EquiTux.com's discretion. Please be aware that specific manufacturers have more restrictive return policies.

SPECIAL NOTE:  Saddles, special orders, and  custom items cannot be returned.
     For health reasons horse clothing that has been opened and placed on a horse cannot be returned.